DEPOSIT REFUND POLICY
Your deposit full refund will be issued once we have examined the property (Homestay). Once the property fulfil our return policy, the full refund will be initiated. The method of refund will be processed depending on your original payment method:
- Online Bank Transfer, full refunds will be credited into your bank account via online bank transfer, which should be posted within 3-5 working days.
- Credit card refunds services, refunds will be sent to the card-issuing bank.
Kindly contact your card-issuing bank with regards to the duration of the credit refunds.
CANCELLATION AND REFUND POLICY
If a Host cancels a booking, (i) the Company will refund the Total Fees for such booking to the Guest within seven (7) working days from the time of cancellation; and (ii) the Guest will receive an email confirming the cancellation and recommendation of other similar Listings and other related information. If a Host cancels a confirmed booking and you, as a Guest, have not received an email or other communication from the Company, please contact the Company at +6019-6848813 or email fatehmanagement.my@gmail.com .
In certain circumstances, the Company may decide, in its sole discretion, that it is necessary or desirable to cancel a booking made via the Sites and Services. The Company will refund to the Guest all of the amounts charged to the Guest. You agree that the Company and the relevant Guest or Host will not have any liability for such cancellations or refunds.
If, as a Host, your Guest cancels a booking, and the Company issues a refund to the Guest in accordance with the Company’s Cancellation & Refund Rules, you agree that in the event you have already been paid the Company shall be entitled to recover the amount of any such Guest refund from you, including by subtracting such refund amount out from any future Accommodation Fees due to you.